Working with Thames Water

Utility companies have to prioritise supply to vulnerable patients. Dialysis patients are seen as important to both water and power companies. If identified as being on a register of vulnerable patients they are entitled to a reduction in bills as well as a guarantee of continuity of supply. Thames Water is the first utility company to approach The Renal Association to discuss how to work together to benefit patients across their area. Patients on home therapies should contact their suppliers to register to ensure they receive the support they are entitled to. We will keep you informed of any developments.